Conference Services Sales Manager

JOB SUMMARY:

The Conference Service Sales Manager is responsible for preparing all event documentation to plan and coordinate with the client, sales team and hotel department management. This position will ensure consistent high levels of service during hotel events, creating an outstanding client experience while achieving personal and team related revenue goals for hotel. 

ESSENTIAL JOB FUNCTIONS:

• Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. 
• Prepare the appropriate resumes and paperwork to ensure quality service.
• Responds to incoming inquiries within the market segment within 4 hours.
• Meet and exceed individual revenue goals.
• Close the best opportunities for the hotel based on market conditions and hotel’s needs.
• Create sales contracts as required.
• Coordinate and communicate verbally and in writing with client regarding event details. 
• Conducts client site inspections.
• Greet client during the event phase and be available to solve problems and/or suggest alternatives to previous arrangements.
• Display leadership in guest hospitality and ensure consistent, high-level service throughout all phases of hotel events.  
• Interact with guests to obtain feedback on product quality and service levels.   
• Reviews guest service results with hotel leaders.  
• Utilizes Delphi/Salesforce and other hotel system to capture and manage client information.

KNOWLEDGE, SKILLS AND ABILITIES:

• 2 or more years of conference services experience in the hospitality industry.
• Computer literate in MS Suite, Delphi/Salesforce.
• Knowledge of conference, catering, food & beverage and hospitality business.
• Ability to manage people and variables encountered in the development and implementation of major hotel functions.
• Proven track record of a consistent ability to provide quality service.
• Previous leadership experience preferred.
• Excellent verbal and written English communication skills.

PHYSICAL DEMANDS:

Frequent walking, standing, sitting, hearing, talking, smiling.  Lifting, pushing and pulling of objects weighing up to ten (10) pounds.

EOE