ARC the Hotel DC
Washington, DC

ARC the Hotel DC

824 New Hampshire Ave NW

Washington, DC 20037

Telephone (202) 337-6620

Website www.arcthehotel.com

Managed by Westmont Hospitality Group

Hotel with 136 Rooms
Managed By Westmont Hospitality Group
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Compensation: Up to $23.00

ESSENTIAL JOB FUNCTIONS 

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Must be able to work AM/PM shifts, weekends, and holidays. 

  • Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.
  • Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rates. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Closeout guest accounts at the time of check out. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout the front office area.
  • Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
  • Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate the flow of arrivals and take necessary steps to ensure smooth check-in/out.
  • Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of the hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on the PMS system.
  • Monitor and track the time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures for associates who are not in compliance with the standard. 
  • Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure a consistent quality work environment. 
  • Assists other Front Desk Personnel when need.
  • Perform any related duties as requested by management.

    • Prior Experience

  • Two years combined prior front desk and supervisor experience.
    • Prior Marriott experience preferred

    Join Our Team and Enjoy Outstanding Benefits!

    At the ARC Hotel DC, we value our team members and are proud to offer a competitive and comprehensive benefits package. Here's what you can look forward to as part of our team:

    Health & Wellness Benefits

    Full-Time Associates are eligible to enroll in the following benefits for themselves and their families beginning the first of the month after 60 days of service:

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Optional Life Insurance
  • Long-Term Disability Insurance

    Company-Paid Life Insurance

    All Full-Time Associates receive company-paid life insurance coverage

    401(k) Retirement Plan

    Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!

    Paid Time Off & Holidays

    After 90 days of service, Full-Time earn up to 40 hours of sick time annually.

    Full-Time team members can enjoy holiday pay for six recognized holidays, plus a paid day off for your birthday!

    After 1 year of service, Full-Time Associates are eligible to take vacation time earned in their first year up to 40 hours. Vacation accrual increases with additional years of service.

    Employee Referral Program

    Help grow our team and earn rewards when you refer friends or family.

    Travel Perks

    Enjoy discounted room rates at Marriott properties worldwide!

    EOE/M/F/D/V

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    ARC the Hotel DC

    Hotel with 136 Rooms

    ARC HOTEL WASHINGTON DC, GEORGETOWN – BORN OF HISTORY, BUILT AROUND YOU.

    The transformation of the beloved George Washington University Inn to the newly renovated ARC HOTEL Washington DC, Georgetown was thoughtfully crafted in tradition, with a lean toward the latest technology and purposeful service.

    ARC HOTEL Washington DC, Georgetown is a modern boutique hotel in Washington DC. Situated within walking distance to the Kennedy Center of Performing Arts, George Washington University & Hospital, The National Academy of Science, The National Mall, DC Metro, Government Agencies, World Bank, trendy shopping, dining, & nightlife of Foggy Bottom and Georgetown.

    After a full renovation in 2018, our hotel continues to proudly offer guest rooms in excess of 300 sq. ft. giving you room to spread out and settle in. While enjoying the views of the historic Foggy Bottom neighborhood and the Potomac River, our guests will enjoy the comfort and convenience at their fingertips. Stream your favorite entertainment application directly to your guest room HD television, order additional amenities with a touch of a button, perfecting your night’s sleep in our cozy and comfortable beds – you are sure to be delighted. Allow ARC HOTEL Washington DC, Georgetown to seamlessly bridge timeless tradition with thoughtfully appointed technology and service. ARC HOTEL DC is a non-smoking hotel.